Mobile devices – Problems using Office on your mobile device. Outlook for Mac – Problems using Outlook on a Mac. The tool adds the following three ( Figure B):
To view more categories, click the See More link at the bottom.
Skype for Business – Problems signing in to Skype for Business.Īdvanced diagnostics – Problems with Outlook or Exchange. OneDrive for Business – Problems installing or syncing files with OneDrive for Business. Outlook – Problems setting up or using features in Outlook.ĭynamics 365 (online) – Problems installing or signing into Dynamics 365. Office – Problems installing or activating Office. The main screen offers different categories for you to select depending on the problem you’re experiencing ( Figure A):
SEE: 50 time-saving tips to speed your work in Microsoft Office (free PDF) (TechRepublic download)ĭownload and install SaRA from Microsoft’s Outlook Support Center site. As an example, the Outlook troubleshooter works only with Office 365 mailboxes and does not support personal mailboxes such those with Gmail or Yahoo Mail. However, it is designed for a business environment running Office 365 on the backend. You can use it with Office 2016, 2013, and 2010 in Windows 10, Windows 8/8.1, or Windows 7. If SaRA finds something amiss, the tool can try to fix the problem or help you resolve it.ĭespite its name, SaRA doesn’t support just Office 365. The tool is geared toward resolving issues with Outlook, but it also handles other applications in the suite as well as programs such as: Dynamics 365, OneDrive for Business, Skype for Business, and Outlook on the Web. More conveniently known as SaRA, the Support and Recovery Assistant runs a series of tests to scan for problems and maladies in Office 365. Another option is to avail yourself of a tool called the Microsoft Support and Recovery Assistant for Office 365. What can you do? You can always try running a repair or even a reinstall of Office 365. Perhaps it’s installed and activated, but a specific program such as Outlook isn’t working properly. Maybe it’s not installing or activating properly. You’re having trouble with Office 365–either you directly or someone you may support at your business. Here's how to use the Support and Recovery Assistant. Microsoft offers a tool that can help troubleshoot certain issues with Office. How to resolve Office problems with the Microsoft Support and Recovery Assistant
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